Privacy policy

1. Introduction

Surfskate Noosa ("we", "us", or "our") is committed to protecting the privacy of our clients, students, website visitors, and other individuals whose personal information we collect and handle. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By engaging with our services, visiting our website, or providing us with your personal information, you consent to the practices described in this Privacy Policy.

2. Who We Are

Surfskate Noosa is a surf and skate coaching business based on the Sunshine Coast, Queensland, Australia. We offer coaching programs for individuals of all ages and abilities, including junior development programs, performance coaching, and adaptive coaching for participants with disabilities. We also operate as part of the broader Sunshine Coast Surfing Development Centre (SCSDC).

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us at:

Surfskate Noosa
Sunshine Coast, Queensland, Australia
Email: surfskatenoosa@gmail.com
Phone: +61 433 267 804

3. What Personal Information We Collect

We may collect the following types of personal information:

3.1 Client and Student Information

Full name, date of birth, and gender
Contact details including phone number and email address
Emergency contact information
Medical history, health conditions, injuries, and physical limitations relevant to safe participation in coaching activities
Photographs and video recordings taken during coaching sessions or events
Payment information (processed securely through our payment provider)

3.2 Parent or Guardian Information

For participants under 18 years of age, we may collect personal information about parents or legal guardians, including name, contact details, and emergency contact information.

3.3 Website and Digital Information

IP address and browser type when visiting our website
Enquiry and contact form submissions
Email correspondence
Information provided when booking sessions or registering for programs

3.4 Sensitive Information

We may collect sensitive information as defined under the Privacy Act, including health information, where it is necessary to ensure participant safety or to provide appropriate adaptive coaching. We will only collect sensitive information with your explicit consent, or where required or authorised by law.

4. How We Collect Personal Information

We collect personal information in the following ways:

Directly from you when you register for a coaching program, book a session, complete an enrolment or medical form, contact us by phone or email, or interact with us in person
From a parent or legal guardian when enrolling a minor participant
Via our website, including through contact forms, booking systems, and newsletter sign-ups
Through photographs and video taken during coaching sessions, competitions, or events, where consent has been provided
From third parties such as sporting organisations, schools, or referral partners, where relevant and with appropriate consent

5. Why We Collect and Use Personal Information

To deliver safe and effective surf and skate coaching programs
To assess participant ability, health, and suitability for programs
To respond to enquiries and communicate with clients and their families
To process bookings and payments
To fulfil our duty of care obligations, including managing medical conditions and responding to emergencies
To comply with legal and regulatory obligations, including those relating to working with children
To send information about upcoming programs, events, merchandise, and news (with your consent)
To improve our programs and services
To promote Surfskate Noosa through photographs and videos on our website and social media platforms (with your consent)

6. Disclosure of Personal Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

With service providers who assist us in operating our business, such as payment processors, booking platforms, or IT providers
With sporting bodies, surf lifesaving organisations, or competition organisers where participation requires registration
With emergency services or medical professionals where there is a serious and imminent risk to health or safety
Where required or authorised by law, including to comply with legal obligations or government agencies

Where we share information with third parties, we take reasonable steps to ensure those parties protect your information in a manner consistent with this Privacy Policy.

7. Storage and Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These measures include:

Storing digital records in secure, password-protected systems
Limiting access to personal information to authorised staff and contractors
Using reputable third-party platforms with industry-standard security practices

While we take reasonable precautions, no data transmission or storage system is completely secure. If you have reason to believe your interaction with us is no longer secure, please contact us immediately.

We retain personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. When personal information is no longer needed, we will take reasonable steps to destroy or de-identify it.

8. Photography and Video

We may take photographs and video footage during coaching sessions, programs, and events for use in promotional materials, social media, and our website. We will seek your consent before using images or footage in this way.

If you wish to withdraw consent, please contact us and we will take reasonable steps to comply with your request.

9. Accessing and Correcting Your Personal Information

You have the right to request access to the personal information we hold about you and to request corrections if you believe any information is inaccurate, incomplete, or out of date.

To make a request, please contact us using the details in Section 2.

10. Marketing Communications

You can opt out of marketing communications at any time by:

Using the unsubscribe link in any email we send
Contacting us directly

11. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve your browsing experience and collect anonymous usage data. You can configure your browser to refuse cookies.

12. Children's Privacy

We require consent from a parent or guardian before collecting personal information about minors and handle this information with particular care.

13. Complaints

If you have a complaint, please contact us first. If unresolved, you can contact:

Office of the Australian Information Commissioner
Website: www.oaic.gov.au
Phone: 1300 363 992

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.